Refund policy
For a CertiFlow purchase through Gumroad, submit a conditional refund request within fourteen calendar days of the purchase. Send the request to b.uugankhuu@gmail.com.
When a request qualifies
A request received within fourteen calendar days qualifies on any of these grounds:
- The supplied product fails to work on a server that meets the documented server requirements.
- The supplied product materially differs from the description shown when you purchased it.
- You made a duplicate purchase of the same licence in error.
This is a conditional refund policy, not an unconditional money-back guarantee. Change of mind alone, a server that does not meet the requirements, or a request for custom work outside the purchased product does not by itself meet these grounds. This does not restrict any refund right provided by law or by Gumroad.
How to request a refund
- Email your refund request within fourteen calendar days of purchase. Identify the order reference, purchase date and the applicable ground. For a duplicate purchase, identify both order references.
- For a technical failure or description mismatch, describe the affected product version, steps to reproduce or the specific description that does not match. Where available, include PHP and database versions, redacted diagnostics or screenshots.
- We review the stated ground and may ask for additional secret-free information. An approved refund is handled through the marketplace's payment process; this policy does not promise a payment-processing deadline.
Send the request within the window even if you do not yet have all diagnostic information or support is still investigating. A timely request preserves the fourteen-day request window. You are not required to wait for a troubleshooting attempt or a support resolution before requesting a refund, and troubleshooting will not be used to make a timely request fall outside that window.
Do not send your .env, passwords, SMTP credentials, APP_KEY, licence keys, API tokens, recovery codes, national registration numbers or real certificate-recipient data. Use fictional data for reproduction and redact log excerpts and screenshots. The support scope lists useful secret-free diagnostics.
No refund administration fee
We impose no fee, penalty or administrative charge for a refund or payment dispute. This preserves clause 9.3 of the EULA.
Gumroad and mandatory consumer rights
Gumroad's payment terms apply. Gumroad may issue refunds at its discretion within ninety days of purchase under its published Gumroad refund policy. That platform discretion and your mandatory consumer rights prevail over this fourteen-day conditional policy. The fourteen-day window does not remove a right available under those terms or the law.
For a purchase through another marketplace, that marketplace's applicable payment and refund terms govern. This document does not vary those terms.
What happens to the licence after a reversal
Under EULA clause 9.1, a refunded, reversed, disputed or charged-back purchase ends the licence granted for that purchase when the reversal takes effect. Stop using the software and remove it from your servers; the key no longer entitles that purchase to updates or support.
The full software licence is supplied at Licensing/EULA.md in the package. This policy does not expand or otherwise change installation, client-use, paid-access or redistribution rights.